Complete Solution For Business Outsourcing (BPO)
The Business Services committee (BSC), our Business Process Outsourcing (BPO) arm, has a focused approach to the Semiconductor industry. Our return on investment (ROI)-driven global outsourcing solutions are designed to integrate with your internal operations and work seamlessly across regions and continents, providing you a one-stop shop for all your business outsourcing needs.
Outbound Services
Our Sales Management is designed to dedicated telesales services dealing with business to business (B2B) and business to customer (B2C) telesales programs. Our telesales specialists are prepared to meet client expectations, who can recognize the right opportunity to convert leads into sales, convert prospects into clients, and convert inquiry to sales transactions.
- Product Based Sales
- Service Based Sales.
- Collection Services.
- Appointment Setting.
Inbound Services
For organizations, nothing can be more important than consumer loyalty. This is so in light of the fact that business life span can be broadened simply by keeping clients happy with the help of quality customer service and support. Since clients' need instant resolution to their query/problem without fail, thus joining forces with established business centre is indispensable.
- Customer Service.
- Technical Support.
- Order Processing
- Inbound upselling.
Non-Voice Services
Clients get real-time help while they are browsing your site/app. This decreases support time drastically. The real-time assistance help visitors make decision faster and you have a high chance to convert visitors into customer. There is additional scope for upselling or strategically pitching to existing clients. Chat support is the ideal tool to help boost your site's conversion.
- Back-oofice Support.
- Chat Support Services.
- Email Support Services.
- Data Entry Services.
Save Time, Make Your Business
Customers expect things to go right with your products and services. But when they don't, they want a fast and easy resolution. Sounds simple, but you know that it's incredibly difficult for companies to deliver those expectations consistently and cost effectively. Reprar BPO services can provide excellent & seamless customer experiences across channels while reducing operational costs, increasing satisfaction.
- First Call Resolution (FCR) Concept.
- High Customer Satisfaction.
- Minimized Call Abandonment Rate.
- Focus On Core Business Expansion.
Take Outbound/Inbound services upto a notch.
Working with Reprar, we can help you design a customized call centre outsourcing program that perfectly meets your requirements. We will customize your script accordingly, and cater you with highly trained specialists who can be accessible day in and day out/365 to help your program.
Well, there are many call centre services on the lookout, which can offer you benefits at a very modest cost. However, the factor that matters most is 'Consistency.' This is truly significant because if customer get both great and awful service interaction, they may switch to a contender of yours. With high client abandonment, you can't take your business forward, clearly. We guarantee consistency.
One of the biggest advantages of Reprar BPO Services is that, our BPO arm will increase the speed of the business processes and response time and the clients can focus on the core activities. This fragmentation of activities speeds up the whole process and is very important in cases like customer service.
Maximize customer satisfaction and loyalty, reduce cost to serve, and increase revenue with solutions designed to address complex customer management needs across the entire customer lifecycle — from acquisition through retention.
